The videos are running slow on my device, what should I do?

Francesca Levey TLE Support Team -

Videos running slow on your device? Here are a few troubleshooting suggestions:

  1. Update your Browser
  2. Clear your Cache and Cookies
  3. Restart your Browser
  4. If you are still having trouble, we recommend waiting and trying again later and then contacting us at if the issue has not been resolved.



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